CARES INTEGRATES

With your current PBX / phone system, CRM, CIS, and other network infrastructure.

INTELLIGENT IVR / ACD

CARES IVR and ACD solutions let you provide superior customer experiences. How and when they want it 24/7. CARES helps you deliver everything your customers expect.

Business Analytics

CARES Reporting delivers vital information when and where you want it. You'll get accurate real-time and historical data to support informed decisions.

CARES Quality Assurance

Ensures your high standards are protected and superior service is delivered every time.

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The CARES Difference

Our integrated CARES platform supports solutions to help you achieve your KPI's and deliver the best service experience possible to your customers or members.

Efficiency-boosting automated solutions
Multi-Channel ACD
ProSpeak AI (Proactive Account Announcement)
Predictive Dialer/Preview Dialer
Courtesy Call Back
24/7 Proactive System Monitoring

CARES Is Integrated

With Numerous Systems Including:

Seamlessly Engage Your Customers Over Their Preferred Contact Channel

By giving agents access to all available customer contact on a unified dashboard, you are enabling more personalized service, mitigating the frustration for customers, and setting the stage for more one-call resolutions. The end result is an enhanced customer experience leading to greater brand loyalty and additional revenue opportunities.

CARES Intelligent Automation

CenturionCARES experts work with you to determine the amount of automation that best fits your utility’s unique culture.

Live agent when possible, scaling up to automated authentication and self-service to save time during high volume periods.

CARES, for all your needs, including the use of an expensive roll-over call center.

Easy for all utilities

Leverage the industry's most innovative utility center platform